Returns & Exchanges
At P•TAL, we take pride in our handcrafted brass, copper, and kansa products; if you are not completely satisfied, we offer a seamless 7-day return and exchange policy for all unused items.
Initiate Request
Visit our returns portal within 7 days of delivery and enter your order ID and email address to start the process.
Quality Inspection
Ensure the product is in its original packaging with all tags intact; our team will review the photos uploaded during your request.
Reverse Pickup
Once approved, we will arrange a complimentary reverse pickup from your doorstep within 2-3 business days.
Refund or Exchange
After the item reaches our warehouse and passes quality checks, we will process your refund to the original payment method or ship your exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing